Terms & Conditions

Terms and Conditions
LAST UPDATED: 15-07-2025

OVERVIEW
This website is operated by CHICSTA. Throughout the site, the terms "we", "us" and "our" refer to CHICSTA.
CHICSTA. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

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SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services and potential notification to the authorities.

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SECTION 2 – IDENTIFICATION OF THE SELLER
Business Name: CHICSTA
Chamber of Commerce Number: 97823384
Address: The Netherlands
Email: info@chicsta-london.com
VAT Number: –

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SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current.
Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

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SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

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SECTION 6 – SHIPPING
We currently ship to all locations within United Kingdom.
Shipping rates and estimated delivery times can be found on our Shipping Policy page.

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SECTION 7 – REFUSAL OF DELIVERY
If an item is brought to a pickup point (after a failed delivery attempt) and you do not collect it within the agreed time frame, this will be considered a refusal of the order.

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SECTION 8 – RETURNS POLICY
Our Returns and Refunds Policy outlines the conditions under which you can return or exchange an item.
See our Returns and Refunds Policy page for more information.

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SECTION 9 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

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SECTION 10 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
We may limit or cancel quantities purchased per person, per household or per order.

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SECTION 11 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
Your use of optional tools offered through the site is entirely at your own risk and discretion.

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SECTION 12 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.

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SECTION 13 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are under no obligation to maintain any comments in confidence, to pay compensation for any comments or to respond to any comments.

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SECTION 14 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

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SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

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SECTION 16 – PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations or laws; (d) to infringe upon intellectual property rights; (e) to harass or discriminate; (f) to submit false information; (g) to upload malicious code; (h) to collect personal information of others; (i) for spam or phishing; (j) for obscene or immoral purposes; or (k) to interfere with security features.

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SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
You agree that your use of, or inability to use, the service is at your sole risk.
In no case shall Terella, our directors, officers, employees, affiliates, agents, contractors or service providers be liable for any injury, loss, claim or any direct, indirect, incidental or consequential damages of any kind.

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SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Terella and our affiliates, officers, directors, agents, contractors and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms.

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SECTION 19 – SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

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SECTION 20 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us.

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SECTION 21 – ENTIRE AGREEMENT
These Terms and any policies posted by us constitute the entire agreement and understanding between you and us.

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SECTION 22 – GOVERNING LAW
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of the Netherlands.

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SECTION 23 – CHANGES TO TERMS
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update or change any part of these Terms by posting updates to our website.

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SECTION 24 – CONTACT INFORMATION
Have a question? We are available 6 days a week and happy to assist you!
If you wish to return a product or have any questions, feel free to contact us through our contact form or other contact options provided.