Refund policy

We understand that clothing may not always fit perfectly or that you may change your mind, which is why we offer a simple and convenient return policy.

Return Period:
You have 30 days from the delivery date to return unworn, unwashed, and unaltered items with the original labels.

Return Process:

1. Initiate the Return:
   Contact our customer service via email at info@chicsta-london.com to initiate a return.

2. We’ll assist you: Our customer support team will respond within 24 hours to help with your return.

3. Package the Return:
   Securely pack the items you wish to return in the original packaging.

4. Shipping:
   Send the return package to the address provided in the return instructions. For optimal processing, returns should be sent to our warehouse at the following address:
   Attn: Mango, 2nd floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, 321015, Zhejiang, China.
   We recommend using a traceable shipping method to ensure your return arrives safely.

Who Pays for Return Shipping?

• We cover return shipping costs if the return is due to an error on our part (e.g., incorrect item delivered, damaged or defective product).

• You are responsible for the return shipping costs for all other returns (e.g., size exchanges, change of mind). 

• CHICSTA. does not charge any additional return fees.

Refunds:

• If you have received an incorrect item or if the product arrived damaged or defective, we offer a full refund of the purchase amount or a free replacement. In this case, contact our customer service within 30 days of receiving the product via info@chicsta-london.com with clear photos of the item in question and a description of the issue.

• We cannot accept returns for items that have been worn, washed, altered, or are missing the original labels.

• Once we have received and verified your returned items to meet the return criteria, we will process a full refund to your original payment method.

• Refund processing can take up to 14 days.

Exceptions:

• We cannot accept returns for items that have been worn, washed, altered, or are missing original labels.

Customer Service:
If you have any questions about our return and refund policy, please contact our customer service. We are happy to help!